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Analytics and Ratings (Web)

Purpose​

Analyze business performance and respond to ratings with full web dashboard visibility.

Prerequisites​

  • Business registration is approved and workspace is active.
  • Your role has access to the feature module on the selected platform.

Step-by-step​

  1. Open Analytics and select date range for operational review period.
  2. Review appointment status totals and revenue performance trends.
  3. Inspect staff-level and service-level KPI breakdowns.
  4. Open Ratings and respond to business/staff/service reviews directly.
  5. Capture action items for underperforming segments and schedule follow-up review.

Decision points​

  • If revenue drops while bookings rise, audit discount strategy and service mix.
  • If rating issue is repeated, escalate to training or policy correction.

Expected result​

Web analytics and ratings produce a clear, actionable performance management cycle.

Common mistakes​

  • Comparing mixed periods without standard review window.
  • Ignoring negative reviews and losing retention opportunities.
owner web analytics-and-ratings screenshot

Shared web KPI and ratings review workflow.