Troubleshooting
Purpose
Use this guide when expected platform behavior does not match what you see in app.
Prerequisites
- You can reproduce the issue at least once.
- You know your active role and platform.
Step-by-step
- Confirm role permissions match the guide you are following.
- Refresh app session (web hard refresh or mobile app relaunch).
- Verify internet connectivity and timezone settings.
- Compare your screen with guide screenshot and recording.
- If issue persists, open Help & Support and submit ticket with exact steps.
Expected result
You can isolate whether the issue is role permissions, session state, or an application bug.
Common mistakes
- Reporting issue without active role details.
- Omitting expected vs actual behavior from support ticket.