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Analytics and Ratings (Mobile)

Purpose​

Review KPIs and customer ratings by period, staff, and service to guide operational actions.

Prerequisites​

  • Business registration is approved and workspace is active.
  • Your role has access to the feature module on the selected platform.

Step-by-step​

  1. Open Analytics tab and select the reporting period used for current review cycle.
  2. Inspect totals for completed, cancelled, and no-show appointments.
  3. Review revenue and service performance breakdown by staff and by service.
  4. Open Ratings view, read feedback for business, staff, and services, then post responses.
  5. Log follow-up actions for low-performing segments and monitor trend change next cycle.

Decision points​

  • If cancellation rate spikes, inspect schedule/rules policies before increasing promotions.
  • If rating trend drops for a staff member, trigger coaching and schedule quality checks.

Expected result​

You have period-based KPI visibility plus actionable review-response workflows tied to staff and service outcomes.

Common mistakes​

  • Comparing mismatched date ranges and drawing invalid KPI conclusions.
  • Ignoring rating responses and missing customer trust recovery opportunities.
owner mobile analytics-and-ratings screenshot

Shared mobile analytics review and ratings response workflow.