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Manage Account, Preferences, and Support

Purpose​

Configure personal account data, privacy/security controls, notifications, and support on web dashboard.

Prerequisites​

  • Signed in as CUSTOMER.
  • Access to email inbox for verification-required account updates.

Step-by-step​

  1. Open Dashboard -> Settings -> Account to manage profile details, photo, and password.
  2. Update email only when ready to complete verification flow again.
  3. Open customer reputation section to review score progress and requirements for next level.
  4. Open Settings -> Notifications and configure channels, types, and reminder timing.
  5. Keep or disable Promotions and offers notifications depending on whether you want business promo campaigns.
  6. Open Settings -> Preferences to set language, theme, and calendar display hour range.
  7. Open Dashboard -> Help and Support to access FAQ, knowledge base link, and support requests with status tracking.
  8. Use delete account (data erasure) when required: personal identifiers are anonymized immediately and statutory records are retained only as legally required.
  9. Use logout options when ending current or all sessions.

Decision points​

  • If you change email, verify the new address before relying on account communications.
  • If you do not want promo emails/push, disable promotions notification type or channel.
  • If legal deletion is required, use account erasure action instead of only logging out.

Expected result​

Your web account setup is aligned with communication preferences, privacy requirements, and support workflows.

Common mistakes​

  • Changing email and then missing verification, causing communication confusion.
  • Leaving promotional notifications enabled while expecting no offer campaigns.
Customer web settings for account, notifications, and support

Web settings and support flow for account, notifications, and GDPR controls.