Skip to main content

Analytics and Ratings (Manager Web)

Purpose​

Run analytics and ratings directly from Manager Web workspace with role-appropriate permissions.

Prerequisites​

  • Active MANAGER profile is selected for the target business.
  • Owner has granted permissions for this operational module.
  • Business registration is approved and module access is enabled.

Step-by-step​

  1. Open Analytics and select date range for operational review period.
  2. Review appointment status totals and revenue performance trends.
  3. Inspect staff-level and service-level KPI breakdowns.
  4. Open Ratings and respond to business/staff/service reviews directly.
  5. Capture action items for underperforming segments and schedule follow-up review.

Decision points​

  • If revenue drops while bookings rise, audit discount strategy and service mix.
  • If rating issue is repeated, escalate to training or policy correction.
  • If action requires subscription billing changes or company active/deactive status, escalate to the Owner workflow.

Expected result​

Web analytics and ratings produce a clear, actionable performance management cycle. Manager role can complete this workflow within manager permissions and escalate owner-only actions.

Common mistakes​

  • Comparing mixed periods without standard review window.
  • Ignoring negative reviews and losing retention opportunities.
  • Trying to execute owner-only billing or company status actions instead of escalating to Owner.
owner web analytics-and-ratings screenshot

Manager web wrapper for shared analytics and ratings workflow.