Skip to main content

Account Settings and Support

Purpose​

Maintain account security, profile data, notification behavior, and support requests from employee web settings.

Prerequisites​

  • Employee session is authenticated.
  • You can access email/phone for account updates.

Step-by-step​

  1. Open Settings -> Account and update personal fields (name, avatar, email/phone when available).
  2. If your employee account does not include customer role, use Create customer profile action from profile controls.
  3. Update address details, password, and interface preferences.
  4. Configure notification channels/types/reminders to match how you want to receive updates.
  5. Open Help & support for FAQ and support request flow, then track status changes via notifications.
  6. Review privacy/legal pages and use logout for current session or all sessions.

Decision points​

  • If notification volume is too high, tune types/reminders instead of disabling all channels.
  • If shared device was used, choose logout-all for account safety.

Expected result​

Your employee account, communication settings, and support workflows stay reliable and secure.

Common mistakes​

  • Forgetting to re-check notification settings after role/profile changes.
  • Logging out locally and assuming all other sessions were closed.
Employee web profile settings and support

Employee web settings and support management flow.