Analytics and Ratings (Owner Web)
Purpose
Run analytics and ratings directly from Owner Web workspace with role-appropriate permissions.
Prerequisites
- Active OWNER profile is selected for the target business.
- Business registration is approved and module access is enabled.
- You have required data prepared for this workflow (staff, services, or policy settings).
Step-by-step
- Open Analytics and select date range for operational review period.
- Review appointment status totals and revenue performance trends.
- Inspect staff-level and service-level KPI breakdowns.
- Open Ratings and respond to business/staff/service reviews directly.
- Capture action items for underperforming segments and schedule follow-up review.
Decision points
- If revenue drops while bookings rise, audit discount strategy and service mix.
- If rating issue is repeated, escalate to training or policy correction.
Expected result
Web analytics and ratings produce a clear, actionable performance management cycle. Owner role can complete this workflow end-to-end and continue to owner-only controls when needed.
Common mistakes
- Comparing mixed periods without standard review window.
- Ignoring negative reviews and losing retention opportunities.
- Applying changes without confirming impact on currently scheduled appointments and staff assignments.
Owner web wrapper for shared analytics and ratings operations.